SWAPMAKEUP FREQUENTLY ASKED QUESTIONS

1. What is swapping? Swapping is a way for SwapMakeup participants to exchange beauty products. The swap board allows members to post beauty products and browse through the database of items available for swap.

2. What can I swap? Cosmetic and beauty products. The swapping of any prescription medications (such as acne medication: Retin-A, Differin, etc.) is PROHIBITED. We also suggest swapping only unused mascara.

3. How long will swap items stay up on the swap board? An item is kept in the swap database until you remove it.

4. Can I swap an item for money? No, selling items is NOT allowed on the Swap Board (only the classifieds). This includes links to ebay or listing prices anywhere on the Swap Board.

5. What happens if I am not interested in anything on someone's swap list? If you are not interested in swapping, it is courteous to send back an email saying no thank you.

6. What happens if I receive my swap package and the goods are damaged? Email the other person and give them the opportunity to explain or correct the problem. Try to reach a compromise to rectify the situation.

7. What happens if I don't receive my end of the swap? (Swaplifting) After two weeks if you have not received your package, email the other party about it and try to remedy the situation. The other party may have forgotten, had a family or work issue, gotten sick, etc. If the situation is not been rectified to your satisfaction, leave feedback by issuing a Negative Feedback Response (Rating of 1).

8. Can I remove a token after I issue it? Feedback that is left is unable to removed by you, however you can contact SwapMakeup at swap@swapmakeup.com and we can remove it for you.

9. Can I respond to a Negative Token? Yes, if someone awards you a Negative or Neutral Token, you may respond to it, but please be courteous, all tokens and replies are seen by all members and visitors of the SwapMakeup community.

10. Does SwapMakeup get involved with swap disputes? No, SwapMakeup does NOT get involved in ANY type of swap disputes (see our terms and disclaimer in your member section).

11. Can I swap with a person who lives in another country? Yes, however, this is a choice to be made by you. Please check with your local post office on the requirements of sending/receiving a package to/from another country.

12. What should I expect from swapping? In the spirit of swapping, we encourage members to be friendly, fair, honest and safe. The art of swapping is achieved when both members come away from the exchange excited about their new product. Treat others as you would want to be treated.